What are the hats made from?
Our hats are made from a hybrid of wool, cotton and polyester.

What size are the hats?
Our hats typically range in size from 54cm to 62cm.

Are hats included in the price?
Yes, you will have the opportunity to select a hat color and size at your session.

Can I bring my own hat?
Yes, you’re welcome to bring your own hat if you’d like. However, please note that a hat will still be provided, and the cost remains the same regardless of whether you bring your own or use ours.

Can I choose my own hat color?
Yes, you’ll have the opportunity to choose your own hat color and size at your session.

How do I book a class?
You can book a class by visiting our website and hovering over “Events.” You’ll then be able to select one of our locations and view available classes.

What safety equipment is used?
Safety equipment is provided to all participants, including safety gloves, masks, and a full tutorial on how to use all equipment safely.

Are stencils and templates provided?
Yes, a variety of stencils and templates are available for use.

Can children participate?
Yes, children can participate with the supervision of a paying adult. Parents/guardians are responsible for ensuring their child’s safety and suitability for the activity.

Is this class beginner-friendly?
Yes, our classes are tailored for beginners.

What should I wear?
Wear comfortable clothing. Please note that photos and videos may be taken for social media and marketing purposes.

What can I expect to learn?
Classes are tailored for beginners, so you can expect to learn how to use the tools and the step-by-step process of creating your own custom-made hat style.

Are companion cards accepted for NDIS participants?
Yes, companion cards are accepted. However, companions are to attend only to assist their clients and are not permitted to participate in the activity.

How do I book a private session?
Jump onto our website and select “Contact Us” at the bottom of the page. Please include as much detail as possible, including the type of event and the desired date.

Where are you located?
We are located in a variety of spaces. Sessions are typically available between Friday and Sunday with multiple times on offer.

Can I bring my own design?
Yes, you can bring your own design. We also have a variety of stencils and templates available.

What if a class is sold out?
If a class is sold out or a session you wish to book is unavailable, you can contact us to be placed on the waiting list.

Can I BYO drinks & food?
Yes, unless the session is located in a licensed venue such as Cafe, Bar, etc…

Can no longer make it to the class?
All ticket sales for our events are final, and we do not offer refunds for change of mind, scheduling conflicts, or other personal circumstances.
However, if you are unable to attend, you may transfer your ticket to another person. It is the responsibility of the ticket holder to arrange any transfers and notify us of the new attendee’s details before the event.
In the unlikely event that we need to cancel or reschedule an event, ticket holders will be offered a transfer to a future event or a credit for use at a later date.
By purchasing a ticket, you acknowledge and accept this policy. If you have any questions, please contact us at hello@eternitycc.com